FAQ (Frequently Asked Questions)
How often to update the website?
Tabra is continually coming up with new designs and as such, her Bali staff updates her website frequently. If you’d like, you may sign up for email notification of new updates, about once a month.
Are all the items shown on the website always available?
All items shown on the website are available when listed. Many of the items shown on Tabra’s website are one-of-a-kind items and therefore will never be made again. In the event that there are multiples, this information will be noted. In the event that we have two buyers at the same time for one item, the earliest buyer will receive the item. In a circumstance where an item you have selected is already sold, we will make every attempt to offer a similar style if possible. Tabra International will contact you about an alternative selection.
Although many of Tabra’s designs are one-of-a-kind or limited editions, some of the pieces we offer are production pieces. Please note that they are hand made using natural components and may have slight differences in color from what you see on our website. And remember, we regularly update the website with wonderful new pieces.
Do your prices change?
Due to fluctuations in the price of precious metals, we may change pricing at any time. Once your order is confirmed however, your price will also be confirmed and will not change.
What is the order process?
Begin with browsing our designs located under the “Collections” tab. When you have chosen an item, click the “Add to cart” button. You can continue to peruse our various selections. After you are done shopping, click on the shopping cart icon on the upper right of our screen. Check that the items you are interested in are listed and click “Proceed to checkout”.
Enter and verify your email, shipping address and phone number. Incorrect information may delay receival of your purchase. We will ship your order to the address you have given. We will confirm your order and date of your shipment by email. Please check your email host’s spam folder if you do not receive verification of your order.
How can I pay for my order?
We accept Visa, Mastercard, Discovery and American Express. We also can accept payment by EFT (Electronic Funds Transfer, by direct bank to bank transfer). We utilize Authorize.Net as our payment gateway. Authorize.Net is a secure payment gateway so your transaction is secure. Please note that Tabra International does not store your sensitive payment information on our servers.
What is the currency for my order?
All prices on Tabra.com are quoted in US Dollars. Your credit card company will convert the currency of your country to USD in that event. You may pay an exchange rate fee depending on your card companies policies.
Can you ship internationally?
Yes. All shipments are insured and trackable. For buyers in the US, we will ship to our US distributer who will then mail it directly to you by USPS. Please note that any items using bone pieces may be delayed by about two weeks while it is processed by the US Customs. For customers outside of the US and Canada, we will ship directly to you from Bali, Indonesia.
What are your shipping charges?
We do not charge for shipping.
Are there customs fees that I will pay in my country?
In the US & Canada, all processing will be handled by World Artisans.
For other countries, it is possible you will be charged import duty fees when your jewelry arrives. These fees vary from country to country; We do not know before hand what importation restrictions and fees may exist for your particular country.
How long will my order take?
US, Canada: After we receive payment confirmation, your order will be packed and shipped from Bali within 5 working days to our distributor in California. World Artisans will then ship directly to you. In the event your order includes bone, an additional delay of about two weeks will occur before shipping to you. Otherwise, you should receive your order within about 2 weeks.
All the countries: After we receive payment confirmation, your order will be packed and shipped within 5 working days by Indonesian post office. Packages are insured, trackable, and usually delivered within about 2 weeks.
What if I want to cancel or change my order?
Please review your orders carefully. Tabra will not accept returns, cancellations or changes to your orders once you have placed your order. If you wish to order an additional item after you have already checked out, please process a new order for that additional special piece.
Do you have a customer guarantee and return policy?
Prior to shipping from Bali, all products have been checked for quality and are double checked In the U.S. before the product is shipped to you. All Tabra jewelry is guaranteed against manufacturer’s defects for a period of 1 year from the date of purchase. If you are not happy for any reason, we accept returns of unused, undamaged merchandise for a full refund within 14 days of receipt provided the merchandise is accompanied by your original receipt.
All returns must include a Return Authorization number. Please email info@Tabra.com to obtain the RA Number and ship the item back within 14 days to World Artisans. We will issue a refund for purchase price with 3-5 days of receipt (less shipping cost if you were charged). You will be responsible for the return shipping charges. Tabra International is not responsible for lost packages or damages in transit of returned items. Please make sure pack securely and ship by your preferred carrier insured and traceable.
Note: If you are located outside the US and Canada, returns will be sent to Tabra’s factory in Bali.
Tabra International’s guarantee covers manufacturer defects. Tabra International is not responsible for damages caused by negligence, accident or improper care. Work done by a non-Tabra International jewelers invalidates our warranty. Please note that variations in natural stones and hand-carved pieces make each piece unique and are to be expected.
Do you repair Tabra jewelry?
Tabra jewelry that has been purchased in the US and Canada can be returned to World Artisans for repair and will usually be charged a repair and service fee. You must obtain a Return Authorization number from info@Tabra.com prior to shipping. Neither Tabra International nor World Artisans is responsible for lost or damaged packages. We recommend that you package items securely and ship insured and traceable by your preferred carrier.
The price for repairs will be quoted when the return authorization is issued and after pictures are received by email if necessary. You must pay the shipping charges both to and from the repair facility.
Note: If a repair needs to be sent to Bali for repair, expect up to 12 weeks for return. Repairs that can be done locally will be processed within 3-4 weeks. We will repair your item as quickly as possible.
Local repair example: Silver Post replacement: $20 plus $8 return shipping. Enclose both earrings when returning post repairs. Other repair costs will be quoted based on the specific repair issue, at time of return authorization.
Tabra International no longer makes mates to lost or damaged earrings, replaces broken earring clips, converts post and clip earrings or resizes rings, or services watches.
Are all of Tabra’s jewelry handmade?
Yes, other than the earring backs and clasps and a few components. Tabra designs every piece and assembles every sample. Every piece sold by Tabra is hand made by Indonesian craftspeople in Bali working directly from her samples.
What materials does Tabra use?
We use sterling silver posts on all earrings that require them. We also use sterling silver, 14k gold, 22k gold vermeil, 14k gold fill, bronze, antiqued brass and copper, various semi-precious stones and beads, shells, carved bone, and other components.
What is Sterling Silver?
Much like gold, silver is a precious metal that is too fine to be made into jewelry or jewelry components in a 100% form. To make it durable, sterling silver is formed by mixing 92.5% silver with other metals to increase its hardness and strength, usually copper.
Does Tabra use bone and shell that are from endangered species?
Many countries have different regulations pertaining to endangered species. Tabra believes in animal rights and environmental causes, and will never knowingly use a material that is illegal in any country in the world.
How should I care for my Tabra jewelry?
Keep your jewelry away from chlorine, salt water, lotions and creams, etc. Rinse your jewelry occasionally in warm water. DO NOT use liquid silver cleaners. Tabra recommends using a Sunshine Polishing Cloth or similar cloth to keep your jewelry looking new.
Where else can I buy Tabra’s Jewelry?
In addition to her website, Tabra sells her jewelry through Etsy, Amazon, Ebay, and a variety of galleries in the US. We have a tab dedicated to the US galleries that carry her designs.
If you would like to receive information about new products or sales from Tabra International, please click the link on the main page and add your name and email to receive our newsletter. We usually send out 1 update a month.
Policies & Terms
Tabra respects your privacy and we are committed to safeguarding your privacy online. When you make a purchase, you will be asked to provide personal information such as name, address, and credit card information. We only use your personal information for the purpose of our record keeping. We will not share your contact information with any other person, company, or government entity except to facilitate the shipment of your order, or where legally required. Only our third party financial service provider (Authorize.Net and WorldPay) will have access to your financial information.
(This is also addressed on a separate page and tab called “Legal Notices”)
You may voluntarily choose to give us your personal information for our update lists so that we can contact you with newsletters, new product postings, samples sales, and other special events. Your information will be used for no other purpose but this. Your personal information will never be shared with any other business, individual, or government institution except where legally required. You may choose to remove your name from our mailing list at any time.
Terms of Service
All content on this website, including but not limited to text, pricing, designs, photos, and graphics, is Copyright protected by Tabra International, a Washington Corporation (USA). All rights reserved. All use of any content included on this website, in part or in full, is strictly forbidden without the advance and express written approval of Tabra Tunoa and Tabra International.
(This is addressed on a separate page and tab called “Legal Notices”)
Policy about Tabra policies
We reserve the right to change and update our policies at any time.
I have other questions? Can I contact you?
We are happy to answer any additional questions. Please click on the “Contact Us” tab and complete the email form. Our staff responds to inquiries during regular business hours and will usually respond to you quickly.