How can I pay for my order?
We accept Visa, Mastercard, Discovery and American Express. We also can accept payment by EFT (Electronic Funds Transfer, by direct bank to bank transfer). We utilize Authorize.Net as our payment gateway. Authorize.Net is a secure payment gateway so your transaction is secure. Please note that Tabra International does not store your sensitive payment information on our servers.
What is the currency for my order?
All prices on Tabra.com are quoted in US Dollars. Your credit card company will convert the currency of your country to USD in that event. You may pay an exchange rate fee depending on your card companies policies.
Can you ship internationally?
Yes. All shipments are insured and trackable. For buyers in the US, we will ship to our US distributer who will then mail it directly to you by USPS. Please note that any items using bone pieces may be delayed by about two weeks while it is processed by the US Customs. For customers outside of the US and Canada, we will ship directly to you from Bali, Indonesia.
What are your shipping charges?
We do not charge for shipping.
Are there customs fees that I will pay in my country?
In the US & Canada, all processing will be handled by World Artisans.
For other countries, it is possible you will be charged import duty fees when your jewelry arrives. These fees vary from country to country; We do not know before hand what importation restrictions and fees may exist for your particular country.
How long will my order take?
US, Canada: After we receive payment confirmation, your order will be packed and shipped from Bali within 5 working days to our distributor in California. World Artisans will then ship directly to you. In the event your order includes bone, an additional delay of about two weeks will occur before shipping to you. Otherwise, you should receive your order within about 2 weeks.
All the countries: After we receive payment confirmation, your order will be packed and shipped within 5 working days by Indonesian post office. Packages are insured, trackable, and usually delivered within about 2 weeks.
What if I want to cancel or change my order?
Please review your orders carefully. Tabra will not accept returns, cancellations or changes to your orders once you have placed your order. If you wish to order an additional item after you have already checked out, please process a new order for that additional special piece.
